Privacy & Cookies policy

VibeVu which is a brand and web domain of Cluevest, LLC is committed to protecting its customers personal information. This privacy policy gives you detailed information about the information we collect about our customers and how we use that information, and what kind of precautions have implemented to protect the data of our customers.

This policy applies about the data which we collect through our website, Apps, social media pages and by our communication through email, text messages with our customers.

This privacy policy applies to the communication and customers interaction channels that relate to VibeVu. These channels include our website (vibevu.com), social media channels, any other tools or software that we use for to interact with our customers and to give them our services.

During this policy, we might mention words like [we; our, us] and these words mean, we as a team of Cluevest, LLC that is responsible for to comply with all rules and regulations, customers integrity and is responsible to give a good service to our customers by protecting their data.

 

The information we collect from our customers:

For us, customers mean even the potential customers that may buy in the future but often visit our website or have signed up for our newsletter.

We collect different types of information about our customers like the customers who visit our website. The amount of information is collected based on the activity level of our customers. For example, customers only visit the website, or they also sign-up for a newsletter, or they also make a purchase. The activity level defines the amount of information we collect for our customers.

These are the following types of information is collected about our customers.

 

i: Location & Device:

We are using different types of software tools to learn about our website visitors like their geographical location, how much time they spent on our website and how many pages/products they viewed, etc. We use this data to improve our web presence and also to learn better about our customers for to serve them better.

These software tools provide us information about our customers' geographical location, IP address, or other device information like browser or which device they are using like either desktop or mobile, etc.

 

ii: Contact information:

We collect contact information about our customers if they decide to sign-up for an email newsletter, or they decide to make a purchase.

 If they decide to only sign-up for an email newsletter, then we only collect information about their first name, gender, email address.

If they decide to make a purchase, then we collect information about their first and last name, gender, phone number, email and their address.  This information is collected for to deliver our products and to give a good service to our customers.

 

iii: Customer history:

Customer history means any interaction with us; it includes email communication; customer service and support communication, purchase history, their contribution with reviews and endorsements, social media interaction & engagement with our contents and pages, etc.

This customer history is used for to give our customers a better service and also help them to choose and buy right products that will be more relevant for them.

 

iv: Payment information:

We do not collect or store any of your personal credit card information and are using other third part companies that have a much better infrastructure to protect our customers' payment information. We are using PayPal, Shopify payment for to process payment transactions, and we only have access to the data once you complete your purchase and make a payment.

We only have access to the payment information and not other information. These payment service providers comply with the required rules and regulations. If you need to know more about how they store and process your payment transactions, then, please visit their websites to learn more about their policies.  

 

The sources we use to collect information of our customers:

 

We collect the information about our customers through the following sources

 

i: Directly from customers:

 Our first and direct source to collect information about our customers is to collect information directly from them. We collect this once they visit our website, sign-up for a newsletter, make a purchase, interact with us through any of our communication channels like social media, survey, webinar, promotional contest, etc.   

 

ii: Third parties:

 We are working with many third party service providers. These parties include sales and marketing companies, promotional and information websites, blogs, different deals' sites, different influencers, payment service providers, information providing services, etc.

We collect information from third parties sources to serve our customers better and also to meet and connect with our potential customers through these different sales and promotional channels of our partners. These all third parties also comply with the rules and regulations for to make ensure to provide data security for their customers.

 

iii: Cookies:   

 We are also using cookies, pixel tags and other similar tools to collect information about our website visitors. We are also collaborating with different third parties advertising and analytics companies, and they also use cookies to serve our customers with online ads while they visit and interact with other websites on the Internet.

These advertising companies might use the cookies' data to give more relevant and aggregate ads experience and use this data for analytics to see the effectiveness of their advertisement. The Cookies information may be linked with other information to make better informed decisions about our sales and marketing and for to serve our customers better.   

 

How we use the collected information:

 

i: Sales and marketing:

 We use collected information for to improve our sales and marketing. This includes to run better ads, improve our brand communication, connect with our customers and send different promotional communication through emails for to help our customers to make the right choices in their lifestyles.

 

ii: Customer service and support:

 We use collected information for to serve our customers better. This includes order fulfillment, customer service and support, educating our customers for to protect them from potential security threats, customer experience and to collect feedback and reviews for to improve our services for to serve our customers even better.

 

iii: Legal obligations:

 We use collected information for to comply with rules and regulations and to be prepared for to answer any legitimate request from governmental bodies and institutions.  

 

The information we share with others:

We share the collected information about our customers with different third parties for to serve our customers better. The information we share with third parties is always limited to the amount that is required to meet the purpose. The information is shared with these following third parties.

 

i: Service providers:

Companies need to collaborate and partner with many business service providers for to serve their customers. We also partner with many business service providers for to serve our customers better. These business service providers include order fullfillment service providers, customer support service providers, sales and marketing service providers, payment service providers, technology and tools service providers, HR service provider, accounting service provider, etc.

We always absolutely make ensure that the amount is shared with third parties is limited to the amount that is absolutely needed for their job and task for to provide us their services and more importantly to serve our customers better and to succeed with our business goals.

These different service providers are also responsible for to comply with rules and regulations and to make ensure that they meet the contractual agreements of their customers to whom they provide services. We always try our best to educate, train and do a contractual agreement by ensuring that customer data security is maintained at the highest priority level.

Cluevest, LLC is a registered company of Texas state, and we are doing business internationally and have customers, vendors, suppliers, business service providers globally. This means that our customers information may be shared with a business service provider that are outside the US.

We have a very strict due diligence and quality control procedures at the place once we rely different business service providers and we also can change the business service providers if we suspect that the current business service provider will not be able to serve us in the future if we grow and our business operations need a better business service provider that has a larger business infrastructure to serve us better.

 

ii: Governmental bodies:

We might share our customers information with governmental bodies of the US upon their request. This is for to provide security to our customers, citizens of US and to protect our customers from any security and harmful threat. This is also for to comply with rules and regulations.

 

iii: Business transaction and Acquisition:

Businesses start, merge, expand or are acquired by other businesses due to any strategic reason. If VibeVu will make any strategic shift to serve our customers better, then our customers information will be shared with the new business management and business entity. Other business entities are also responsible for to comply with rules and regulations and to make ensure to provide data security to its customers.   

VibeVu’s customers information is also shared within the Cluevest, LLC and this is to serve our customers better by our shared and advance technological infrastructure and also to offer better products and services to our customers.

Our customers might get an email about any other product or service that we think will be more beneficial for our customers. We at Cluevest always keep data separate for each brand and only use it for analytics purposes and to serve our customers better by offering the right products and services to them.  

 

Privacy choices of our customers:

We are always doing our best to collect the limited amount of data that we absolutely need for to serve our customers better. We also have policies at the place to limit the access of data to other business service providers. Our customers have also the freedom and control of their data, and they can take following steps further to limit the data which we collect about them.

 

i: Device and browsers settings:

Customers can use the device and browsers' settings to decide which information they are wiling to share with different businesses. Different settings include like location services, cookies' settings, push notification settings, etc.

 

ii: Email subscription choices:

Customers have the option to unsubscribe from the emails by just clicking the unsubscribe button in the emails which we send to our customers. Our customers may subscribe to many email series and might still receive emails from other email series. Customers can unsubscribe from all the email lists by clicking the unsubscribe button in the new email from that series. Customer can also contact our customer support service for to unsubscribe from all the email series.

 

iii: Customer account choices:

Customers can check out as a guest or can have an account with us. Customers can log in and update their account information. If any customer wants to delete their account, then, please contact our customer support services, and we will assist you with your request. You can also contact customer support services for to remove any of your contents like social media post, endorsement and review contribution, etc.

 

iv: Social media choices:

Customers have the choice to unfollow us on their choice. These different social media companies also comply with rules and regulations, and they also provide their own privacy policies on their websites. We are not responsible how these social media companies protect the data of its customers. For more information, please read the privacy policy of these different social media companies.

 

v: Third parties advertising choices:

We will be able in a near future to provide more information about how you can manage the third parties opting out choices to set your preference for to receive advertising from third parties on the Internet.

 

vi: International customers and GDPR:

VibeVu only provides its products and services in the US market, but international users might visit our website, follow us on social media channels, subscribe to our email newsletters or participate in our other communication channels. These different countries have different rules and regulations for data privacy. We always try our best to protect the interest and data of our customers and visitors.

Cluevest, LLC also has an office in Sweden and is a registered organization of Sweden and serves EU customers from their Sweden office. Cluevest, LLC complies with GDPR rules and regulations. For more information about our other business operations, please visit our website (Cluevest.com).   

 

Other data privacy precautions:

We at VibeVu also take some other data privacy precautions to be in compliance with rules and regulations and also make ensure that we are acting in the best interest of our customers to serve them better. These are some of the following precautions we take for data privacy.

 

i: Children’s privacy:

We do not sell children products at VibeVu, and our products are for adult people, and mostly our customers are in the age group of 18-30. Our social media pages, promotional material is not targeted to the children, and we do not collect any information for children. But still any child with a legitimate email address can sign-up for our email newsletter.

If we learn that any child under the age 13 is in our data record, we delete that record and stop sending any further emails or any communication to that data subject. If you are our customer and identify that any child is in our data records, please reach out to customer support services, and we will help out to delete the data record.

 

ii: GDPR compliant technology:

We try our best to use the technology that is GDPR compliant and meet our security standards for to protect the data of our customers. We routinely audit and take necessary steps to invest on technology and to retire the older technology if it does not meet our quality standards for to provide the best service and data security to our customers.

 

iii: Antivirus and SSL:

We are also using many other tools and applications to make ensure that we can provide data security to our customers with a best quality. These different technology and applications include antivirus, spam detection tools, SSL certificate, encrypted email communication, two-step authentication to our software and applications to ensure that we can provide the data security to our customers.

 

iv: Updates & training of our staff:

We always try our best to stay ahead with the coming new rules and regulations for data security and continuously update our privacy policies, statements and notices. We also arrange many in-house trainings for to educate and train to our staff, business service providers to make ensure that business practices are in compliance with the rules and regulations, and we together can give a best service to our customers and can ensure the data security of our customers.

 

v: Further questions and customer contact center:

We at VibeVu are doing our best to serve our customers and answer their all queries. If you need any further assistance or have any questions related to your data privacy then, please reach out to our customer support team, and we will do our best to answer your requests. You can contact our customer support service at:

 

Email: support@vibevu.com   

Phone: +1 (972) 430 2848

 

Disclosures and additional rights for California residents:

California law requires us to disclose the following information related to our privacy practices. This part of the privacy policy applies to the California residents, in addition with the whole privacy policy.

Here below are all the details about the different categories of information which we collect and with the parties to whom we share collected information.

 

i: Identifiers - this may include real name, alias, postal address, unique personal identifier, online identifier, email address, and account name.

 

Information is disclosed with the following kind of recipients: 

  • Affiliates or subsidiaries
  • Business partners
  • Data analytics providers
  • Internet services providers
  • Operating systems and platforms
  • Other service providers
  • Payment processors and financial institutions
  • Social networks

 

ii: Financial Information - this may include signature, credit card number, debit card number, and other financial information.

Information is disclosed with the following kind of recipients: 

  • Affiliates or subsidiaries
  • Data analytics providers
  • Other service providers
  • Payment processors and financial institutions

 

iii: Characteristics of protected classifications - this may include age and sex.

Information is disclosed with the following kind of recipients: 

  • Affiliates or subsidiaries
  • Data analytics providers
  • Other service providers
  • Payment processors and financial institutions
  • Social networks

 

Iv: Commercial information - this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Information is disclosed with the following kind of recipients: 

  • Affiliates or subsidiaries
  • Business partners
  • Data analytics providers
  • Other service providers
  • Payment processors and financial institutions

 

v: Internet or other electronic network activity information

this may include browsing history, search history, and information regarding an individual's interaction with an internet website, application, or advertisement.

 Information is disclosed with the following kind of recipients:

  • Affiliates or subsidiaries
  • Business partners
  • Data analytics providers
  • Internet service providers
  • Operating systems and platforms
  • Other service providers
  • Payment processors and financial institutions
  • Social networks

  

vi: Geolocation data

Information is disclosed with the following kind of recipients: 

  • Affiliates or subsidiaries
  • Data analytics providers
  • Internet service providers
  • Other service providers

 

vii: Audio, electronic, visual, thermal, olfactory, or similar information

Information is disclosed with the following kind of recipients: 

  • Affiliates or subsidiaries
  • Other service providers

 

viii: Professional or employment-related information

Information is disclosed with the following kind of recipients: 

  • Affiliates or subsidiaries
  • Other service providers

 

ix: Inferences drawn from any of the information listed above

Information is disclosed with the following kind of recipients: 

  • Affiliates or subsidiaries
  • Data analytics providers
  • Other service providers
  • Social networks

 

Sale of Personal Information

While we do not sell your personal information for monetary consideration, California law may characterize our sharing of Personal Information with companies that provide services to us, such as companies that help us to market or advertise our products and services to you, as "sales".

Categories of Personal Information disclosed that may be considered a "sale" under California law: Identifiers, Geolocation data, Internet or other electronic network activity information.

Categories of third parties to whom personal information was disclosed that may be considered a "sale" under California law: advertisers, social networks, and marketing partners.

Cluevest LLC does not sell Personal Information of customers under the age of 16 without affirmative consent.

Opting-In

If you have opted-out of the sale of your Personal Information, you are welcome to opt back in at any time. To opt-in, please contact our customer support team at: support@vibevu.com and clearly request to opt-in to the sale of your Personal Information.

If you are between the ages of 13 and 15 and wish to opt-in to the sale of your Personal Information, you may contact us via email at support@vibevu.com and clearly request to opt-in to the sale of your Personal Information.

 

California privacy rights

As a resident of California, you have certain privacy rights regarding to your Personal Information. These rights are subject to exemptions and other limitations under the applicable law.

 

You may have the right to: 

  • Request that we provide you access to the following no more than twice in a 12-month period: 
    • the categories and specific pieces of Personal Information that we have collected about you;
    • the categories of sources from which the Personal Information was collected;
    • the business or commercial purpose for collecting or sharing your Personal Information;
    • the categories of third parties with whom we share your Personal Information; and
    • the categories of Personal Information that are "sold" (as defined under California law) and the categories of third parties to whom the Personal Information was "sold."
  • Request that we delete your Personal Information, subject to certain exceptions; and
  • Opt out of any sales of your Personal Information that may be occurring.

 

California residents also have the right not to receive discriminatory treatment for the exercise of any of the privacy rights described in this section. Cluevest will not discriminate against you because you have exercised any of your rights under California law.

How to submit a request 

If you wish to exercise your right to request to access to your Personal Information, to request deletion of your Personal Information, or to request that we opt you out of the sale of your Personal Information, please send us an email at support@vibevu.com.

In order to process your request to access or delete your Personal Information, we must be able to verify your identity to make sure that you are the person about whom we have collected personal information or an authorized representative. You may be asked to provide us with information such as your name, home address, email address, telephone number and a description of item(s) purchased in your most recent order.

We may also contact you to request additional information in relation to your request. The information you provide must match the information we have in our possession. This measure is in place to help to protect your Personal Information. The information collected through this process will be used for verification purposes only.

You may hire an agent or any service provider on your behalf. If you use any third party, we will take the similar measures described above for verification purposes for fulfilling any access or deletion of your data.

 

Additional California privacy rights

You may also make a written request to us about how we have shared your personal information during the prior calendar with the third parties for their marketing purposes. We at Vibevu are responsible to provide you opt-out means of such sharing, if you wish so.

You can request to opt-out by sending an email to us at support@vibevu.com. You can also send us a written request at the following address:

Cluevest LLC

3824 Cedar spring rd # 801- 6383

Dallas, Texas 75219 USA

  

California Notice of Financial Incentive

We offer different discounts and give away promotional programs. We may also provide other types of promotional programs in the future. If you decide to sign up for any of our promotional programs, we will ask you to provide your name and email address.

These promotional programs involve the collection of personal information, and they might be interpreted as a “financial incentive” program under the California law. The value of your personal information to us is related to the value of these promotional and discounted products, services, or other benefits that you can get through these promotional programs.

You can withdraw from our promotional programs at any time by contacting to our customer support at: support@vibevu.com

 

VibeVu ---- Empowering people to maintain trendy and fashion forward lifestyle for to succeed with their big life goals.